Terms of Use

GENERAL TERMS AND CONDITIONS OF TRANSACTIONS

Welcome to the website toouchscent.com, which is established and owned, operated, and managed by 218LVS Household Business (hereinafter referred to as “TOOUCH”).

By accessing and using this website, Customers acknowledge that they have read, understood, and agreed to be bound by the Terms and Conditions of Transactions set forth herein.

TOOUCH reserves the right to amend, modify, or supplement any content of these Terms and Conditions at any time. Any changes shall take effect five (05) days from the date they are publicly announced and posted on the website.

Customers are advised to carefully read these Terms and Conditions before placing any order for products or services on TOOUCH’s website.

1. Conditions or Restrictions on the Supply of Goods

In order to protect the legitimate rights of end consumers and ensure fairness in business operations, TOOUCH reserves the right to apply certain conditions or restrictions in each sales and/or promotional program, including but not limited to:

• Limiting the maximum quantity of products purchasable per customer;

• Restricting the purpose of purchase (for personal consumption only, not for resale or commercial purposes);

• Other specific conditions or limitations as stipulated in each individual program.

The above conditions are collectively referred to as Sales/Promotion Policies.

TOOUCH reserves the right to refuse order confirmation, cancel orders, or recall delivered products in the event that an order violates any provision of the Sales/Promotion Policies.

TOOUCH also reserves the right to refuse or cancel orders in other necessary circumstances, at its sole discretion, to ensure transaction safety and compliance with applicable laws, without prior notice to the Customer.

2. Service Standards, Service Provision Process, and Pricing

2.1 Operating Principles

Authentic products – Transparent information
The website toouchscent.com is an e-commerce website directly managed and operated by TOOUCH. TOOUCH is not an intermediary marketplace and does not allow third parties to create storefronts or list products on the system.

TOOUCH commits to supplying only genuine products with clear and lawful origins. In the event of any feedback regarding product quality or authenticity, TOOUCH shall conduct verification and handle the matter in accordance with applicable laws, ensuring the legitimate rights and interests of Customers.

Respect and transparency in transactions
TOOUCH aims to build a civilized, safe, and transparent online shopping environment where customer interests are always prioritized.

2.2 Service Provision Process

TOOUCH directly imports products, manages inventory, sets prices, conducts sales, and delivers products to end consumers.

All products displayed on the website are in stock and ready for supply.

TOOUCH directly collects payments from Customers and is responsible for issuing invoices in accordance with legal regulations (upon request, where applicable).

Detailed instructions on ordering, payment, and delivery processes are provided in the relevant sections of the website.

2.3 Pricing

The selling price of each product is clearly and publicly displayed on the website.

Customers have full discretion to decide whether or not to place an order after reviewing the published product information and prices.

3. Obligations of TOOUCH and Obligations of Customers

3.1 Obligations of TOOUCH

• To notify and register the e-commerce website with the Ministry of Industry and Trade in accordance with regulations;

• To fully disclose mandatory information on the website as required by law, including:

  • Information of the operating entity;

  • General terms and conditions of transactions;

  • Privacy policy;

  • Payment methods;

  • Shipping, return, and complaint resolution policies;

• To store and protect customer information in compliance with applicable laws;

• To remove illegal information or products upon detection or upon request by competent authorities;

• To cooperate with and provide information when requested by competent state authorities.

3.2 Obligations of Customers

• To provide complete and accurate minimum information when placing an order, including full name, phone number, email address, and delivery address;

• To read, understand, and comply with the website’s terms and conditions of use;

• To be responsible for maintaining the confidentiality of account information and all activities conducted under their account;

• To ensure that all provided information is truthful, accurate, and up to date;

• Not to use the website for illegal, fraudulent purposes or in any manner that may harm the system or the reputation of TOOUCH;

• To cooperate in providing necessary information for dispute resolution (if any);

• To comply with applicable laws relating to e-commerce, payment, consumer protection, and intellectual property rights.