Refund policy
REFUND & RETURN POLICY
At Toouch, we strive to ensure that our products meet the highest standards of quality and customer satisfaction. Due to the unique and delicate nature of our perfumes, all sales are final and non-refundable.
Exceptions for Defective or Damaged Products The only exceptions to the "no refunds and no returns" policy are in the case of items that have arrived damaged or defective (e.g., broken bottle, leakage, incorrect item). Should this unfortunate event occur, we commit to replacing the item at no cost to you.
How to Request a Return/Exchange To initiate a claim, please follow these steps:
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Contact Us Immediately: Within 07 days of receiving your order, please notify us of the issue. You can send an email to toouch.scent@gmail.com or Direct Message (DM) us via our official Facebook/Instagram pages for faster assistance.
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Provide Evidence: Please provide clear photos or videos of the defective or damaged product, clearly showing the issue. Attach these files to your email or message. This is crucial for us to verify your claim.
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Wait for Instructions: Our team will review your claim and respond within 48 hours with the next steps. Please do not return your purchase to us without receiving these instructions, as it may delay the resolution.
Refunds (If applicable) Once your claim is inspected and approved, we will notify you immediately. If a refund is approved, a credit will automatically be applied to your original method of payment within a certain number of days, depending on your bank's processing time.
Need Help? We are here to help! If you have any questions or need immediate support regarding your order, please feel free to DM us on our social media channels. We are committed to making it right for you.