Shipping policy
INTERNATIONAL SHIPPING (WORLDWIDE)
Coverage & Delivery Time
• Toouch offers international shipping to selected countries and regions worldwide.
• Estimated delivery time: 7–14 business days, depending on destination and customs clearance.
• Delivery time excludes Saturdays, Sundays, and public holidays.
International Shipping Fees
• Toouch applies a flat rate international shipping fee for all worldwide orders.
• The exact shipping fee will be displayed at checkout before order confirmation.
• Shipping rates may vary by destination and are subject to change without prior notice.
Duties & Customs Fees
• Any import duties, VAT, or customs fees (if applicable) are the responsibility of the customer and are determined by local regulations.
• Toouch is not responsible for additional charges imposed by customs authorities.
Packaging & Handling
• Each perfume bottle is carefully wrapped in bubble wrap and packed in a sturdy box to ensure protection during international transit.
• Extra care is taken for long-distance shipping to minimize the risk of damage.
Order Tracking
• Once shipped, a tracking number will be provided via email/SMS (if available).
• Tracking updates for international shipments may take longer to appear compared to domestic orders.
VIETNAM SHIPPING
Coverage & Delivery Time
• Nationwide delivery within 1–3 business days for Hanoi and Ho Chi Minh City.
• Delivery within 3–5 business days for other provinces.
• Saturdays, Sundays, and public holidays are excluded from delivery time calculations.
Shipping Fees
• Free shipping for orders within Viet Nam.
Packaging & Handling
• Each perfume bottle is securely wrapped in bubble wrap and packed in a sturdy protective box to prevent damage during transit.
• All orders are carefully prepared to ensure product safety before delivery.
Order Tracking
• Customers can track their orders via a tracking link sent by email or SMS once the order has been shipped.